QueWord Privacy Policy
QueWord ("QueWord", "we", "us") is a mobile app that identifies objects in your photos and translates their names into other languages. This policy explains what information we collect, why we use it, who we share it with, and the choices you have.
1. Who we are
QueWord is operated by Trionbyte LLC, which is responsible for your information under this policy. You can find our contact details in section 13.
2. Information we collect
| Information | How we use it |
|---|---|
| Photos you submit | When you take or choose a photo to analyze, a copy is sent to our servers and processed by our service providers to check the content for safety and, when you analyze it, to identify objects, read visible text, and translate results. The safety check may start while the photo is shown in preview, before you tap Analyze. Photos are only sent while you have scans available; when you have none left, nothing is sent. We do not store your photos on our servers. To avoid checking the same photo twice, we keep a fingerprint of an approved photo (a code that can't be turned back into the image) for about 10 minutes. |
| Scan results | Identified object names and text read from your photo are returned to the app. We keep identified object names with our scan records to operate and troubleshoot the service. If you translate a previous scan again, its words and text are sent again for translation. |
| Device identifier | An identifier for your device, used to apply your plan's limits, prevent abuse, and link a Premium subscription to your device. It is not your name or email address, but it can link your requests over time. |
| IP address, approximate country and time zone | Used for security, rate limiting, and abuse prevention, and kept with scan records. The time zone of your network location decides when it is Wednesday for QueWordnesday and is kept with any bonus scans you win. |
| Technical and usage data | App version, operating system, device model, selected languages, and scan outcomes, timing, and processing cost, used to run, secure, and troubleshoot the app and to apply Premium's fair-use limits. |
| Purchase information | If you subscribe to Premium, we receive subscription and purchase records from Google Play (such as the plan, renewal and expiry status, and purchase identifiers) to confirm and restore your access. We never receive your payment card details, name, or email address. |
3. Information we do not collect
- No account, name, email address, or password — QueWord has no sign-in.
- No access to your contacts, microphone, or precise location. We only see the approximate country and time zone associated with your IP address.
- No advertising identifiers or advertising SDKs.
- No storage of your photos on our servers.
4. Your scan history
Your History and Favorites (photos, words, and translations) are stored only on your device. They are not uploaded or synced to an account. Clearing History does not remove items saved in Favorites. Clearing the app's data or uninstalling it generally removes them, subject to your device's backup settings.
5. Why we process your information (legal bases)
- To provide the service (performance of our contract with you): analyzing photos, translating results, applying plan limits, and providing Premium.
- Our legitimate interests: keeping QueWord secure, preventing abuse and fraud, troubleshooting, and understanding how the service performs.
- Legal obligations: for example, keeping records required for tax and accounting, or responding to lawful requests.
6. How we share information
- Service providers that process information on our behalf, under contract, only to provide QueWord: cloud hosting and infrastructure providers, and AI processing providers (object and text recognition, translation, and content-safety screening). Our AI processing providers do not use your information to train their models, and may keep it for a limited period for security and abuse monitoring.
- Google Play, which processes Premium payments and manages your subscription under its own privacy policy.
- Legal and safety: when required by law, or to protect the rights, safety, or security of users, the public, or QueWord.
- Business transfers: if QueWord is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.
We do not sell your information, and we do not share it for advertising.
7. International transfers
We and our service providers may process information in the United States and other countries. When we transfer personal information from the European Economic Area, the United Kingdom, or Switzerland, we rely on appropriate safeguards, such as the European Commission's Standard Contractual Clauses.
8. Data retention
- Scan records (device identifier, IP address, technical data, and identified object names) and records of bonus scans won are deleted after 12 months.
- To apply the one-time welcome allowance, we keep a count of the free scans used by each device identifier for as long as it is needed for that purpose.
- Subscription and purchase records are deleted 24 months after your subscription ends.
- Server logs used for troubleshooting and security are kept for a short period.
- Photo fingerprints used to avoid checking the same photo twice are deleted after about 10 minutes.
- Your History and Favorites stay on your device until you remove them (see section 4).
9. Children's privacy
QueWord is not directed at children under 13 (or the minimum age required in your country), and we do not knowingly collect information from children. Contact us if you believe a child has provided us information so we can remove it.
10. Your choices and rights
- Uninstalling the app stops all further collection tied to your device identifier.
- QueWord can show reminders using notifications scheduled on your device. They send no information to us, and you can turn them off in the app's Settings or your device's settings.
-
You can ask us to access, correct, or delete information associated with your device by
contacting us (see section 13). Because QueWord
has no sign-in, we need your device identifier to find the records. If you opened this
page from QueWord's Settings, your device identifier is shown below.
Your device identifier:
[]
Please include this identifier, with the brackets, in your email so we can find your data. - Depending on where you live (for example under the GDPR or UK GDPR), you may also have the right to restrict or object to certain processing, to data portability, and to lodge a complaint with your local data protection authority.
- If you are a California resident, you have the right to know what personal information we collect, to request its correction or deletion, and not to be discriminated against for exercising these rights. We do not sell or share personal information as those terms are defined under California law. To make a request, contact us (see section 13).
11. Security
We use encrypted connections, access controls, and rate limits to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
12. Changes to this policy
We may update this policy from time to time and will update the "Last updated" date above. For significant changes, we will provide more prominent notice where required by law.
13. Contact us
For questions about this policy or to make a privacy request, email [email protected].